Privacy Policy
This policy explains how Startup Mates Private Limited collects, uses, shares, stores, and protects personal information when you use our platform.
What we collect
Identity, contact, service, and technical information needed to run the platform.
How we protect it
We use access controls, secure infrastructure, and data protection measures.
Your choices
You can request access, correction, deletion, and other privacy-related actions.
Cookies
Cookies help us understand traffic, improve usability, and personalize content.
Startup Mates Private Limited
Startup Mates Private Limited operates a technology aggregator and techno-legal platform that connects clients with professionals such as Chartered Accountants, Company Secretaries, Cost and Management Accountants, lawyers, valuers, insolvency professionals, and other consultants.
We are committed to handling personal information responsibly and in line with applicable data protection requirements, including the Digital Personal Data Protection Act, 2023.
Information We Collect
Client Information
- Full name
- Email address
- Phone number
- Postal address
- PAN details
- Aadhaar details where required and lawful
Expert Information
- Full name and contact details
- PAN and Aadhaar details
- Professional qualifications
- Work experience
- Areas of specialization
Technical Information
- IP address
- Browser and device information
- Operating system
- Platform usage data
- Cookies and analytics data
Technical information may be collected automatically when you visit or interact with the platform.
How We Use Information
Service Delivery
- Connect clients with suitable experts
- Manage requests, consultations, and workflows
- Process payments, invoices, and confirmations
Account Support
- Create and maintain user accounts
- Provide customer support
- Send service-related updates and notices
Improvement and Compliance
- Personalize the platform experience
- Analyze performance and improve services
- Meet legal, regulatory, and dispute-resolution obligations
Legal Basis for Processing
Consent
When you actively allow us to process data for a specific purpose.
Contractual Necessity
When processing is needed to provide a service you requested.
Legal Obligation
When applicable law requires us to collect or retain information.
Legitimate Interest
When needed to improve, secure, or operate the platform fairly.
Data Sharing and Disclosure
We may share information with trusted parties such as:
- Service providers supporting hosting, payments, communication, or analytics
- Regulatory or legal authorities when required by law
- Business partners or successors involved in merger, acquisition, or restructuring events
We expect third parties handling personal information on our behalf to maintain confidentiality and appropriate security standards.
Data Security
We use technical and organizational safeguards designed to protect personal information.
Encryption for data in transit and at rest where appropriate
Access controls and internal authorization checks
Secure hosting and infrastructure safeguards
Periodic reviews of our systems and security practices
Your Rights
- Request access to your personal data
- Correct inaccurate or incomplete data
- Request deletion where legally permitted
- Ask for restricted use in specific cases
- Object to certain processing activities
- Request a usable copy of your data where applicable
Cookies and Tracking
We use cookies and related tools to help us:
- Understand site traffic and usage trends
- Improve performance and user experience
- Remember preferences and personalize content
You can manage or disable cookies through your browser settings, although some site functionality may be affected.
International Transfers
Personal information may be stored or processed outside India in connection with our service providers or infrastructure. Where that happens, we aim to use appropriate safeguards and lawful transfer mechanisms.
Data Retention
We retain personal information only for as long as it is reasonably necessary to:
- Provide requested services and maintain records
- Comply with legal, accounting, and regulatory obligations
- Resolve disputes and enforce our policies where needed
Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of the platform after updates means you accept the revised policy.
Contact Details
Company
Startup Mates Private Limited
Contact
Email: support@startupmates.in
Phone: 9311395139
Need more information?
If you have questions about how your information is handled, our team can help you with privacy-related requests and general support.